Contact Us

We know life happens—and tech glitches do too. Unless superseded by a written agreement, here's how the policy applies to cancellations, refunds, and unexpected disruptions.  See the Important Policies section for more information.

🗓 Cancellation

• Full refund if you cancel 7 or more days before the session starts.
• 50% refund if you cancel 3–6 days before the start date.
• No refunds for cancellations made within 48 hours of the session or after it begins.
• Missed the session without notice? Unfortunately, we cannot offer a refund.

🔁 Transfers & Credits

• Need to reschedule? Let us know at least 3 days in advance, and we’ll move you to a future session (subject to availability).
• In some cases, we may offer a credit instead of a refund—valid for 6 months.

💻 If We’re at Fault (Tech or Facilitator Issues)

• If a class is canceled or disrupted due to technical issues on our end (like platform outages or instructor absence), you’ll receive a full refund or credit—your choice.
• If only part of the class is affected, we’ll offer a partial refund, a make-up session, or a credit toward a future class.
• You’ll also have the option to reschedule if the original session can’t be completed as planned.

📩 How to Request a Refund:

       Click here to send us an email within 24 hours of the issue. Include:

• Your name and class details
• A brief description of the situation
• Any screenshots or error messages (if applicable)

📩 How to Report an Issue:

       Click here to send us an email within 24 hours of the issue. Include:

• Your name and class details
• A brief description of the situation
• Any screenshots or error messages (if applicable)

We’ll review and respond within 3 business days. Approved refunds are typically processed within 10-14 business days.