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We know life happens—and tech glitches do too. Unless superseded by a written agreement, here's how the policy applies to cancellations, refunds, and unexpected disruptions.  See the Important Policies section for more information.

🗓 Cancellation Policy
7 or more days before the session: Full refund.
3–6 days before the session: 50% refund.
Less than 48 hours before the session: No refund.
No-show without notice: No refund.

• 🔁 Transfers & Credits
• Need to reschedule? Let us know at least 3 days in advance, and we’ll move you to a future session (subject to availability).
• In some cases, we may offer a credit instead of a refund—valid for 6 months.

💻 If We’re at Fault (Tech or Facilitator Issues)

• If a class is canceled or disrupted due to technical issues on our end (like platform outages or instructor absence), you’ll receive a full refund or credit—your choice.
• If only part of the class is affected, we’ll offer a partial refund, a make-up session, or a credit toward a future class.
• You’ll also have the option to reschedule if the original session can’t be completed as planned.

📩 How to Request a Refund:

       Click here to send us an email within 24 hours of the issue. Include:

• Your name and class details
• A brief description of the situation
• Any screenshots or error messages (if applicable)

📩 How to Report an Issue:

       Click here to send us an email within 24 hours of the issue. Include:

• Your name and class details
• A brief description of the situation
• Any screenshots or error messages (if applicable)

We’ll review and respond within 72 business hours. Approved refunds are typically processed within 10-14 business days. 

🌐 Student Technical Issues
Participants are responsible for ensuring they have a reliable internet connection, a compatible device, and access to the required software before the session begins.

If you're unable to attend or fully participate because of technical issues on your end (such as internet outages, computer malfunctions, audio/video problems, or software compatibility issues), refunds are generally not available.

If you notify us during or within 24 hours after the session, we'll do our best to help. Depending on the circumstances and at our sole discretion, we may offer one of the following:

• A recording of the session (if available)
• A one-time transfer to a future session (subject to availability)
• A partial credit toward a future class

We recommend testing your device, internet connection, and required software before your scheduled session.